Returns & Exchanges
Kinisi Running – Returns & Exchanges
We want you to love the gear you take into the mountains, onto the trails, and through everyday life. If something isn’t quite right, we’re here to help.
Change of Mind
If you’ve had a rethink, we offer exchange or store credit within:
- 7 days for in‑store purchases
- 14 days for online orders (from the date your parcel arrives)
To be eligible, items must be unused, unworn, unwashed, and returned with original packaging and tags attached, along with proof of purchase.
We do not offer refunds for change‑of‑mind returns.
What We Can’t Take Back
We’re unable to accept returns on:
- Socks and underwear
- Nutrition products
- Gift cards
- Sale items
- Safety gear
- Items that have been used outdoors or show signs of wear
Footwear must be tried on indoors only.
Faulty or Defective Products
If something isn’t performing as it should, we’ll sort it in line with the New Zealand Consumer Guarantees Act. This may involve repair, replacement, or refund depending on the situation. We may need to assess the product or consult with the brand.
Online Returns
For change‑of‑mind returns, return shipping is at the customer’s cost.
To start a return, please contact us at info@kinisi.co.nz before returning the item and we’ll guide you through the process.
Gifts
Gift returns are eligible for exchange or store credit.
Our Promise
We’re a small, independent store, and we care deeply about getting you into the right gear. If you’re unsure about sizing, fit, or what’s best for your adventure, we’re always happy to help before you buy — it saves everyone time and keeps gear out of landfill